This website pteinc.com is provided by Pro-Tech Systems Group, Inc.

Privacy Policy (SMS & Messaging Compliance)

Pro-Tech Systems Group, Inc. respects your privacy and is committed to protecting the personal information you share with us through our website located at https://www.pteinc.com and related services.

This Privacy Policy explains how we collect, use, and protect your information, including information related to SMS communications.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Company name

  • Mailing address

  • Information submitted through website forms, support requests, or service inquiries

We may also collect certain technical information automatically such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Date and time of access

This information helps us improve our website and services.

Use of Your Information

We use the information we collect for the following purposes:

  • Responding to inquiries or service requests

  • Providing customer support

  • Sending service notifications or updates

  • Delivering requested products or services

  • Improving website functionality and user experience

  • Sending SMS communications when you opt in to receive them

SMS Communications

If you provide your mobile phone number and opt in, you may receive text messages from Pro-Tech Systems Group, Inc. related to:

  • Customer service responses

  • Service notifications

  • Appointment confirmations

  • Operational or account updates

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier plan.

You may opt out of SMS messages at any time by replying:

STOP

You may request help by replying:

HELP

or contacting us directly using the information listed below.

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services (such as messaging providers, hosting providers, or customer support platforms) is permitted solely to provide our services.

All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Analytics

We may use cookies and analytics tools (such as website analytics services) to understand how visitors use our website and improve the user experience.

You can configure your browser to refuse cookies; however, some parts of the website may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any external websites they visit.

Updates to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

Your continued use of our website after changes are posted constitutes acceptance of those changes.

Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Pro-Tech Systems Group, Inc.
123 E. Waterloo Road
Akron, Ohio 44319

Phone: (330) 773-9828
Email: support@pteinc.com